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Raya Holidays

Rental Car FAQs​

Here are the frequently asked questions about Raya Holidays car rental that we often receive.

We offer rental cars that suit your budget and needs; from economy, middle class and premium car levels. Refer to the Raya Holidays rental car list.​

Yes. You can enjoy discounts of up to 50% for long-term rentals.

Rental car delivery charges to Kota Kinabalu International Airport and City Center Hotel are FREE. While the charge for car delivery to other locations is as follows:

  • University of Malaysia Sabah (UMS) – RM20.00
  • 1Borneo Hypermall – RM20.00
  • Inanam Bus Terminal – RM15.00
  • Karambunai Nexus – RM30.00
  • Shangri-la Rasa Ria Resort – RM50.00
  • A copy of the MyKad of the prospective car renter.
  • A copy of the renter’s valid and unexpired Driver’s License.

Sorry, not possible. The renter must come in person to sign the rental car agreement form.

Our operating hours are from 7 am to 8 pm.

Picking up or returning a car outside of operating hours will incur a charge of RM10/car.

The Security Deposit will be returned to you when the rental car is returned to Raya Holidays free from suit and the car is in the same condition as we gave it to you. Money will be returned no later than 14 working days via cash or bank transfer.

Yes. But the fixed rental rate is calculated as 1 day.

You will be charged the return cost according to the location involved:

  • University of Malaysia Sabah (UMS) – RM20.00
  • 1Borneo Hypermall – RM20.00
  • Inanam Bus Terminal – RM15.00
  • Karambunai Nexus – RM30.00
  • Shangri-la Rasa Ria Resort – RM50.00

Yes. For each additional hour up to a maximum of 5 hours, the fine charged is 10% of the daily rate set.

Delays exceeding 5 hours are calculated as the rental rate for 1 day.

Example:
If you are late in returning your Perodua Axia for 3 hours, the penalty rate charged is 10% x RM119 x 3 hours = RM35.70.

Yes. However, the date change depends on the status of the car on that date. The return of the deposit will be made within 14 days from the date of cancellation.

Please refer to the table below to see how the deposit/full payment return rate is determined.

Number of days from booking date< 30 Days30 – 60 Days
Only the security deposit has been paid50%100%
Full payment has been made100%100%
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+6010 944 4956 | +6088 212 081

rayaholidays@gmail.com

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